ANTEROSIA LTD allows customers to request refunds for products under reasonable conditions.

We may issue refunds under the following conditions:

  1. Products Not Received: The products were not delivered to the customer within the scheduled delivery time. In this case, the customer can apply for a refund.
  2. Repeat Payment: The customer made repeated payment to one order. In this case, we can respect the customer’s willingness to give a refund. We will refund one of the payments or multiple payments (The premise is that the order is not delivered).
  3. Payment Verification: Sometimes we need your assistance to verify payment information. If you refuse or do not respond to our request within 7 days, your order will be canceled and refunded immediately. For account orders, if you do not complete verification within 2 days, your order will be canceled and refunded immediately.
  4. Insufficient Payment: When your payment amount is less than the order amount, you will have the opportunity to make up the balance. If you refuse or do not respond within 7 days, your order will be canceled and refunded immediately.

Unfortunately, we cannot refund customers in the following cases:

  1. Completed Delivery: The products have been delivered to the customer as agreed and consistent with the description.
  2. Unpaid Order: The customer is not allowed to apply for a refund for the unpaid order.
  3. Any Reason Other Than the Reasons Listed Above: For any reason other than the reasons listed above in “We may issue refunds under the following conditions.”